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Acknowledgements Success Stories More Productive New Employees - 05 -. Initial Pages Chapter 1 Business Process Management & IT Chapter 2 Information Systems and IT Fundamentals Chapter 3 Telecommunications and Networks Chapter 4 Business Information System Chapter 5 Business Process Automation through Application Software: Hindi Medium * corrigendum issued by ICAI includes all the amendments and. We consider it an “ITSM Best Practice Framework” – i. Rojas Porras, Marta Eugenia.
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